Refund & Cancellation Policy
Effective date: October 9, 2026
This policy applies to software-development services purchased directly from ZeltaBits Labs. Project-specific written quotations or agreements may set out additional cancellation and milestone terms, subject to applicable law.
1. Before a project starts
You may ask to cancel an accepted quotation before work begins by emailing us. If no payment has been made, there is generally no service payment to refund. If an advance has been paid, refund eligibility will be assessed against the written agreement, any work already performed, committed non-recoverable costs and applicable law.
2. After work has started
If you request cancellation after work begins, contact us as soon as possible. We will review the agreed milestones, work completed, deliverables already supplied and any agreed cancellation terms. Amounts attributable to completed work or disclosed, non-recoverable costs may not be refundable where permitted by law. Any refund due will be determined fairly under the written agreement and applicable law.
3. Service issues
If a deliverable materially differs from the written scope, email us with your project reference and a clear description of the issue. We will review it and, where appropriate, discuss correction, completion or another remedy consistent with the agreement and applicable law.
4. Non-refundable situations
To the extent permitted by applicable law and the accepted agreement, payments for completed milestones, work already delivered, or specifically approved non-recoverable third-party costs may not be refundable. Nothing here removes a refund or remedy that the law requires.
5. How to request a cancellation or refund
Email zeltabitslabs.help@gmail.com from your project/contact email. Include your name, project or quotation reference, payment date and amount, transaction/reference ID (if available), and reason for the request. Do not send full card numbers, passwords or banking credentials.
6. Review and processing
We will acknowledge and review requests as promptly as reasonably possible. If a refund is approved, we will initiate it through the original payment method or another lawful agreed method. The time for the credit to appear depends on the payment provider, bank and payment network; we cannot guarantee a fixed posting date. Provider rules may also apply.
7. Contact details
ZeltaBits Labs
Bankata Shiv, Salempur, Deoria, Uttar Pradesh 274701, India
Email: zeltabitslabs.help@gmail.com